What is Personal Safety & De-Escalation?
Practical skills for everyday situations — and the ones that aren't.
Personal Safety & De-Escalation is the broadest and most accessible entry point into the EYESTAR Conflict Management Series. It is designed for individuals and organisations seeking practical skills to recognise emerging conflict, communicate effectively, reduce escalation and make safer decisions.
The course is relevant to anyone who may encounter challenging behaviour, conflict or escalating situations — at work, in public or in everyday life. It does not include restraint, physical intervention or control techniques. The focus is recognition, communication, de-escalation, boundaries and safe disengagement.
Course Content
What the course covers.
This course covers
- Situational awareness
- Recognising early indicators of escalation
- Understanding conflict and challenging behaviour
- Communication under pressure
- Practical de-escalation techniques
- Establishing and maintaining boundaries
- Personal safety principles
- Recognising when engagement is no longer effective
- Safe disengagement
- Seeking assistance
- Reporting and follow-up where relevant
Learning outcomes
- 1Recognise common indicators of escalating behaviour
- 2Apply basic situational-awareness principles
- 3Understand factors that can influence conflict and challenging behaviour
- 4Understand how communication can influence an interaction
- 5Apply practical verbal de-escalation approaches
- 6Establish and maintain appropriate boundaries
- 7Recognise when de-escalation is no longer working
- 8Make safer decisions about disengagement and seeking assistance
- 9Apply fundamental personal-safety principles
- 10Understand appropriate reporting and follow-up where relevant
Delivery
Face-to-face and online.
Face-to-Face — 4 hours
Instructor-led practical training including facilitated discussion, demonstrations, communication exercises, practical de-escalation activities, applied examples and decision-making scenarios.
Available for
- Organisations
- Private groups
- Scheduled public courses
Available nationally subject to scheduling.
Online — Self-paced
Self-paced delivery through EYESTAR Academy. Includes structured learning, scenario-based decision making, knowledge checks, knowledge validation and Certificate of Completion.
Suited to
- Whole-workforce rollout
- Geographically dispersed teams
- Onboarding
- Refresher training
- Individual learners
Designed for
Any individual or organisation seeking a whole-workforce baseline
Why Personal Safety & De-Escalation?
Practical. Accessible. Transferable.
A whole-workforce baseline
One workforce. One baseline. Different roles can then progress to the level of capability their risk requires.
Practical, not theoretical
Communication exercises, decision-making scenarios and applied examples — not just slides.
Useful at work and in life
Better recognition. Better judgement. Better decisions — in the workplace, in public and in everyday situations.
Supports your WHS obligations
Training is one control, not the whole answer. It supports your duties under the WHS Act 2020 (WA) — it doesn't discharge them.
Frameworks are referenced for consistency of structure and terminology. Training supports, but does not by itself discharge, an employer's work health and safety duties.
Work Health and Safety
Supports a whole-workforce approach to managing workplace conflict risk.
Employers in WA must manage risks to workers' physical and psychological health. Violence, aggression and conflict are recognised psychosocial hazards under the Work Health and Safety (General) Regulations 2022 (WA). Providing training is a named control in the WorkSafe WA codes of practice.
Training is one control, not the whole answer. It supports your duties — it doesn't discharge them.
Referenced frameworks
- Work Health and Safety Act 2020 (WA)
- Work Health and Safety (General) Regulations 2022 (WA)
- Violence and Aggression at Work: Code of Practice
- Psychosocial Hazards in the Workplace: Code of Practice
Training is one control, not the whole answer. It supports your duties — it doesn't discharge them.
When do you need more than Level 1?
PSD establishes the baseline. OVA develops and validates practical capability.
Where personnel face greater occupational violence and aggression risk or require demonstrated practical response capability, EYESTAR Occupational Violence & Aggression provides deeper practical training, scenario application and assessment.
Public Group Training
Upcoming Face-to-Face Courses
Public group training courses open to individuals. Select a date, confirm availability and book your place.
Public Course Special
$195 per person
Normally $249
EYESTAR Certificate of Completion included
Bookings are confirmed on receipt of payment. You will receive a booking confirmation by email. Maximum 12 participants per course. Corporate and private group delivery is separate — see below.
Organisations & Private Groups
Training Your Team?
For organisations wanting a dedicated course for their own workforce, EYESTAR can arrange private group delivery. We'll discuss location, cohort size, scheduling and any specific organisational requirements.
Private group delivery is enquiry-based. No fixed group price is published — contact us to discuss your requirements.
Enquire About Corporate TrainingDedicated cohort
Your team only — no shared public course.
Your location or ours
On-site at your premises or at an EYESTAR training venue.
Flexible scheduling
Dates and times arranged around your operational requirements.
Tailored where relevant
Content can be contextualised to your sector and specific risk environment.
Build the capability before it's needed.
For individuals, join an upcoming Personal Safety & De-Escalation course or complete the program online. For organisations, EYESTAR can support face-to-face delivery, online rollout or broader workforce capability development.